Course Details
Course Code: ENTR340 Course ID: 4572 Credit Hours: 3 Level: Undergraduate
New business owners must be able to retain customers and capture new customers. Whether online or in a physical location customer service is critical to the success of any small business. This course provides students the foundation for service innovation, finding opportunities for service innovation, and exploring customer “jobs.” In addition, this course focuses on determining what your customer is trying to accomplish, not what you are offering. This is crucial to implement a quality service culture.
Course Schedule
| Registration Dates | Course Dates | Start Month | Session | Weeks |
|---|---|---|---|---|
| Registration04/28/2025 - 10/03/2025 | Course Dates10/06/2025 - 11/30/2025 | Start Month October | SessionFall 2025 Session B | Weeks8 Week session |
| Registration06/30/2025 - 11/28/2025 | Course Dates12/01/2025 - 01/25/2026 | Start Month December | SessionFall 2025 Session D | Weeks8 Week session |
| Registration08/25/2025 - 01/30/2026 | Course Dates02/02/2026 - 03/29/2026 | Start Month February | SessionWinter 2026 Session I | Weeks8 Week session |