By Dr. Matthew Loux and Bryce Loux  |  09/11/2025


communication skills being used in digital conference

 

Effective communication is an important part of everyday human life. Communication touches daily life in families, communities, classrooms, and workplaces. It happens in personal affairs, organizations, and social gatherings. But how do you improve communication skills?

 

Communication Is Vital in Everyday Life

The communication of thoughts, ideas, or emotions is equally important as it helps to build trust, understanding, and connections. However, communication can be derailed by misunderstandings and conflicts, which hinder effective communication skills and lead to missed business opportunities.

Good communication incorporates:

  • Clear speech
  • Active listening
  • Body language
  • Empathy
  • Feedback
  • Adaptation of messages to specific audiences

It is essential to recognize the importance of communication in the modern globalized world. Communication is critical for:

  • Career advancement
  • Personal and professional relations
  • Problem-solving
  • Advocating
  • Leadership
  • Mental health
  • Overall life satisfaction

It does not matter whether you are a student, a working professional, or on a quest to become a better communicator. Everyone can learn to communicate better.

 

The Components of Communication

Communication is a two-way process of sending and receiving information. It includes spoken words and written language, as well as body language, gestures, and facial expressions.

The body also communicates through tone, pitch, and pacing, which fall under the category of paraverbal elements. Striving for mutual understanding requires attention to empathy and clarity.

The main components of communication include:

  • Sender – The individual who initiates the message
  • Message – The information being conveyed
  • Medium – The method of communication, such as in-person conversations, email, or phone calls
  • Receiver – The person receiving the message
  • Feedback – The receiver’s response, which confirms understanding or signals confusion

Although effective communication is the goal, errors can occur and lead to miscommunication. Understanding these components allows you to assess where issues arise and address them.

Some aspects that shape communication include:

  • Preconceived ideas – People may listen only to confirm prior beliefs.
  • Culture – Cultures that call for strict adherence to social norms can impede effective communication by inhibiting directness.
  • Stress and anxiety – Emotional strain can distort messages.
  • Limited attention span – Important information can be missed due to a lack of focus
  • Cultural differences – Differing norms and values may impact the reception of a message.
  • Technological distractions – Over-reliance on digital tools could result in superficial or shallow communication.

Other barriers include physical distractions, ambient noise, too much information, and bad timing. If someone attempts to have a serious talk when the other person is preoccupied or in a hurry, even the best-meaning attempts to communicate will fail.

 

Communication Best Practices

Communication encompasses all forms of speaking and listening. However, there are techniques that can be incorporated into speaking and listening to make communication even more effective:

  • Be clear and concise – Use direct, simple language to avoid ambiguity.
  • Speak to your audience – Design your message to their needs, interests, and background.
  • Use active listening – Understanding the message can be much more important than the actual response. Avoid interrupting. After the speaker is done, ask clarifying questions to ensure comprehension.
  • Request feedback – Invite feedback, check for understanding, and request additional information when needed.
  • Be aware of tone – The tone, pace, and volume shape can significantly influence the way the message is received, especially in a business environment.
  • Use storytelling when helpful – An anecdote can simplify and clarify a complicated concept and help the audience connect to the message emotionally. For instance, leaders often tell employees personal stories to motivate them and to explain decisions instead of using technical language.

 

Skills for Better Nonverbal Communication

Nonverbal communication often captures attention more than words do. Body language, facial expressions, posture, eye contact, and gestures shape how your messages are perceived.

To improve your nonverbal communication, try these tips:

  • Maintain eye contact to communicate effectively – Look directly at the person speaking to you without looking away, as it signals attention and focus.
  • Use open body language – Avoid closed postures that signal defensiveness.
  • Match your facial expressions to your emotions – Align your expressions with the message being conveyed.
  • Pay close attention to your posture – Sit or stand upright to convey engagement.
  • Mirror a listener’s body language – This tactic subtly creates rapport and develops mutual understanding.
  • Avoid passive-aggressive signals – Sighs, eyerolls, or conspicuous pauses can undermine your message.
  • Pay attention to proxemics – Personal space requirements vary across cultures. Standing too far or too close to another alters how your message is perceived.

 

Skills to Improve Written Communication

In the age of social media, emails, and texts, a sharp focus on the written word is critical. While writing a report, a proposal, or even a casual message, clarity and professionalism matter.

Improving your written communication skills involves:

  • Creating a plan before writing – Outline key points before you begin.
  • Paying attention to grammar – Grammatical errors can distract from your message, distort your meaning, and weaken your credibility.
  • Be specific – Use precise, simple phrasing and avoid complex sentences, jargon, or phrases.
  • Aim for impact – Words matter. Set the right tone to match the audience and your own feelings.
  • Always proofread – Check for errors that can make your work unclear.

Adding bullet points, subheadings, and white space also improves readability. When you’re writing for a wide audience, avoid idioms, slang, or expressions that may not make sense to people learning English as a second language.

 

Practicing Active Listening

Listening is a significantly underrated communication skill, and weak listening can undermine trust in both job settings and personal relationships. Poor listening erodes trust, heightens conflict, and diminishes respect.

To be a better listener:

  • Be an active listener – Listening is not a passive process. Pay attention, nod for understanding, and refrain from interjecting your own thoughts.
  • Ask open-ended questions – Invite elaboration rather than short answers.
  • Avoid distractions to communicate effectively – Put away digital devices, pay no attention to environmental distractions, and avoid doing other tasks.
  • Reflect and summarize – Paraphrase or restate the speaker’s message to confirm your understanding.
  • Demonstrate empathy – Recognize the speaker’s emotions and validate their feelings.

Listening requires paying attention to things that are not verbalized as well. For instance, important information can be conveyed through the speaker’s silence, pauses, and tone. Great listeners understand the nuances and respond to what is unspoken in a conversation.

 

Empathy in Effective Communication

Empathy – the ability to understand and share another person’s feelings – is a strong tool for effective communicators. With empathy, you can form connections with others and navigate through difficult conversations.

Empathy is complemented by emotional intelligence, which includes concepts such as:

  • Self-awareness
  • Self-regulation
  • Social awareness
  • Self-motivation

Emotional intelligence can be integrated into communication through these steps:

  • Practice self-awareness – Recognize your emotions and their impact on your words and actions.
  • Stay calm under pressure – Anticipate stress so you can avoid reactive responses.
  • Understand others’ perspectives – Listening without judgment and acknowledging or validating emotions is important.
  • Manage constructive conflict resolution – Use empathy to resolve disagreements through constructive criticism and to encourage collaboration.

 

Tailoring Communication Style to Varying Contexts

Every situation demands a unique communication style. Effective communicators consider context, specific audiences, and communication objectives. Being intentional helps you develop your own communication style while remaining flexible.

Some considerations for tailoring your communication style are:

  • Adapting to formal or informal settings – Tone and language should be adjusted as needed.
  • Displaying cultural sensitivity – Refrain from using slang or idioms that others may not understand.
  • Adjusting to group vs. one-on-one communication – Group conversations need structure, and individual talks can be more personal.
  • Adapting to feedback – Listen to the feedback from different people and adjust your verbal and non-verbal communication.

A project manager may communicate more assertively in a meeting to enforce deadlines and more empathetically in a one-on-one with a stressed employee. In both cases, the goal is to ensure employees feel heard and supported.

 

The Effects of Technology on Communication Today

The world is a global community, and today’s communication blends traditional methods with digital tools. The use of cell phones, emailing, video conferencing, and social media sites makes it possible to communicate with people no matter how far away they are.

In addition, technology has not only made life easier, but it has also created new difficulties. Text-based messages often lack clarity and context, which can lead to misunderstandings. Also, the unfiltered nature of digital communication can result in overuse and reduced meaningful interaction, leading to fatigue or stress.

To address these problems, choose the method of communication that best fits the message. For complex matters, face-to-face or video calls work best, but simple message updates can be efficiently communicated via text and email.

Always pay attention to communication etiquette – respond promptly, use a professional tone, and always respect boundaries. When technology is used in the right way, it can assist rather than limit communication.

 

Ongoing Development of Communication Skills

In the end, honing your communication skills is an ongoing journey. However, it is helpful to remain open to learning. Seeking guidance and taking feedback is equally important.

Practice mindfulness to regulate your emotions and attend communication workshops. Also, dive into self-help books or pursue personal coaching for skill refinement.

Small, consistent, and gradual changes to your life are beneficial. Carefully listening while participating in conversations or being thoughtful while responding to emails is key to boosting effective communication. Like any other skill, the more your practice, the better the outcome.

The ability to articulate thoughts and respond clearly defines who you are. Communication is one of the most valuable tools anyone can develop. Whether you’re in the workplace, nurturing relationships, or expressing information to a group, stronger skills foster personal and professional growth.

Understanding others – and being understood – is much more than just the sharing and receiving of words. It is about reaching out and connecting with others in a deep, meaningful way. Self-awareness, empathy, self-growth, and flexibility all strengthen communication in an ongoing process.

To master communication, seek out personal behavior patterns, evaluate their effectiveness, and apply proven principles. Above all, learning how to improve your communication skills provides lasting benefits in every part of life.

 

The B.A. in Communication at AMU

For students wanting to major in communication, American Military University (AMU) provides an online Bachelor of Arts in Communication. The courses in this degree program include topics such as public speaking, social media and society, and intercultural communication. Other courses involve mass communication, communication research skills, and digital tools and media in communication.

For more details, visit AMU’s arts and humanities degree program page.


About The Authors
Dr. Matthew Loux

Dr. Matthew Loux is a criminal justice faculty member for the School of Security and Global Studies at American Military University. He holds a bachelor’s degree in criminal justice and a master’s degree in criminal justice administration from the University of Central Missouri State, a doctoral degree in management from Colorado Technical University, and a Ph.D. in educational leadership and administration from Aspen University.

Dr. Loux has been in law enforcement for more than 30 years. He has a background in fraud and criminal investigation, as well as hospital, school, and network security. Dr. Loux has researched and studied law enforcement and security best practices for the past 10 years.

Bryce Loux

Bryce Loux is an alumnus of American Public University. He holds a bachelor’s degree in fire science with a minor in criminal justice. Bryce is currently a student success coach.