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RTMG395 - Assistant Manager Integration Seminar

Course Details

Course Code: RTMG395 Course ID: 4700 Credit Hours: 3 Level: Undergraduate

This 16 week course is only for Assistant Managers either currently serving or those having served in the past as validated on their Career Portfolio. It is designed to integrate theories, literature and practice in the areas of food service sanitation; human resource management; management communications; retail organization fundamentals; customer relations; retail operations; and retail merchandising operations. Competency based assessment of job learning demonstrates that students taking this course have inherent practical and applied knowledge in all of these areas. The course will provide coverage in gaps in theories and discipline specific literature. On successful completion of this course, students will be awarded transfer credit for the designated courses for their position in the subject areas above.

Course Schedule

Registration Dates Course Dates Session Weeks
12/31/18 - 05/31/19 06/03/19 - 09/22/19 Spring 2019 Session C 16 Week session
03/25/19 - 08/30/19 09/02/19 - 12/22/19 Summer 2019 Session C 16 Week session

Current Syllabi

After successfully completing this course, you will be able to:
LO1: Deconstruct differing traits between a leader and a manager and how both handle conflict management.
LO2: Distinguish between basic retail strategy and organizational planning.
LO3: Solve a fundamental retail management situation using problem solving techniques and processes.
LO4: Examine the importance of customer relations when viewing organizational goals.
LO5: Describe the various methods or approaches to Customer Relations.
LO6: Differentiate between verbal and nonverbal managerial communications in relation to their importance in customer and employee relations.
LO7: Apply conceptual constructs of consumer behavior with an emphasis on Wal-Mart Stores Inc.’s customers.
LO8: Analyze how proper Customer Relations tenets can be applied to managing conflict in the Retail Environment.
LO9: Explain managerial communications in the retail environment.
LO10: Apply a variety of managerial and personnel-related skills requiring knowledge of human resource management.
LO11: Differentiate Retail Operations concepts in the context of Wal-Mart, Stores Inc.
LO12: Use fundamental competition concepts commonly applied to retailing operations.
LO13: Examine retail operations and its importance in the global environment.
LO14: Evaluate Retail Merchandising Operations theories and concepts in the context of Wal- Mart Stores, Inc.
LO15: Examine the relationship between retail merchandising operations and corporate profitability.
LO16: Prepare a plan for using safe food handling techniques from delivery to service.


In addition to the required course texts the following public domain Websites are useful. Please abide by the university’s academic honesty policy when using Internet sources as well. Note Web site addresses are subject to change.

Site Name

Website URL/Address

The OWL at Purdue

APA Style Homepage

North American Society of Sports Management

Book Title:Various resources from the APUS Library & the Open Web are used. Please visit to locate the course eReserve.
Author: No Author Specified

Previous Syllabi

Not current for future courses.