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MGMT604 - Organizational Crisis Management

Course Details

Course Code: MGMT604 Course ID: 2684 Credit Hours: 3 Level: Graduate

This course examines the variables involved in crisis planning, communication, and management. To do so, we must consider the organization's vulnerabilities, the environment in which it thrives, the stakeholders who can influence its operation and the strategies best suited to maintaining or enhancing its reputation. The media plays a crucial role in crisis management, and we will discuss this factor throughout the course. We will consider how the media acts as a catalyst as well as an intermediary in this process. Some of the questions that will arise will be: Is the relationship inherently antagonistic? Should it be? By the conclusion of the course, participants should have developed a deeper understanding of the range of crises facing organizations, an enhanced appreciation of communication tactics that can be brought to bear in such situations and a greater familiarity with the historical antecedents of current crises.





Course Schedule

Registration Dates Course Dates Session Weeks
11/26/18 - 05/03/19 05/06/19 - 06/30/19 Spring 2019 Session I 8 Week session
12/31/18 - 05/31/19 06/03/19 - 07/28/19 Spring 2019 Session D 8 Week session
01/28/19 - 06/28/19 07/01/19 - 08/25/19 Summer 2019 Session B 8 Week session
02/25/19 - 08/02/19 08/05/19 - 09/29/19 Summer 2019 Session I 8 Week session
03/25/19 - 08/30/19 09/02/19 - 10/27/19 Summer 2019 Session D 8 Week session
04/29/19 - 10/04/19 10/07/19 - 12/01/19 Fall 2019 Session B 8 Week session

Current Syllabi

After successfully completing this course, you will be able to:

LO1: Define leadership management during periods of uncertainty.
LO2: Identify crisis communications, and strategic assessments of crises.
LO3: Develop an understanding of the steps and planning necessary to insure leaders are trained in crisis management.
LO4: Explain the most common forms of crisis communication.
LO5: Compare and contrast examples of crisis communication, both to the public and the media, and to one’s employees, and confidence building and reconciliation in international crises.
LO6: Develop an understanding of the importance of crisis management in overall planning.
LO7: Describe the impact of poor crisis planning.

Grading for the course will be based on the following:

  • Eight Forum Assignments
  • Two Written Research Assignments
  • Three Online Quizzes
  • Final project
NameGrade %
Assignments 30.00 %
Case Study- week 2 15.00 %
Case study- week 6 15.00 %
Forum Discussions 40.00 %
Week 1 Forum & Intro 5.00 %
Week 2 Forums 5.00 %
Week 3 Forums 5.00 %
Week 4 Forums 5.00 %
Week 5 Forums 5.00 %
Week 6 Forums 5.00 %
Week 7 Forums 5.00 %
Week 8 Forums 5.00 %
Mid Term paper 15.00 %
Mid Term Paper (week 4) 15.00 %
Final Paper 15.00 %
Final paper (week 8) 15.00 %

Additional Resources:

American Psychological Association (2009). Publication manual of the American Psychological Association. (6th ed.). Washington, DC: American Psychological Association. ISBN: 1557987912

Web Sites

In addition to the required course texts, the following public domain web sites are useful. Please abide by the university’s academic honesty policy when using Internet sources as well. Note web site addresses are subject to change.

Site Name

Website URL/Address

The OWL at Purdue

http://owl.english.purdue.edu/

APA Style Homepage

http://www.apastyle.org/index.aspx

Academy of Management

http://www.aom.org/

Business Net

http://www.bnet.com

Book Title:Various resources from the APUS Library & the Open Web are used. Links provided inside the classroom in the Lessons section.
Author: No Author Specified

Previous Syllabi

Not current for future courses.