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HRMT411 - Dispute Resolution

Course Details

Course Code: HRMT411 Course ID: 2968 Credit Hours: 3 Level: Undergraduate

This course focuses on the principles, practices, and processes of dispute and conflict resolution. The course draws on interdisciplinary materials from social science, decision theory, management/labor relations, law, and others. Course curriculum incorporates a review of non-binding dispute resolution strategies such as negotiation and mediation, binding strategies including arbitration, and psychological challenges to overcoming conflict such as cognitive perception biases.

Course Schedule

Registration Dates Course Dates Session Weeks
11/25/19 - 05/01/20 05/04/20 - 06/28/20 Spring 2020 Session I 8 Week session
12/30/19 - 05/29/20 06/01/20 - 07/26/20 Spring 2020 Session D 8 Week session
01/27/20 - 07/03/20 07/06/20 - 08/30/20 Summer 2020 Session B 8 Week session

Current Syllabi

After successfully completing this course, you will be able to:
1. Discuss the stages of litigation in the U.S. and the points at which it is appropriate to consider using Alternative Dispute Resolution (ADR) to resolve disputes.
2. Explain the general characteristics of ADR.
3. Discuss several significant ethical issues involved in negotiation.
4. Contrast mediation to adversarial dispute resolution models like arbitration and trial.
5. Explain the purpose and process of the Summary Jury Trial and Mini-Trial process and explain the advantages and disadvantages.
6. Describe the application of interest arbitration, particularly with regard to public sector employment.
7. Identify codes of ADR professional conduct.

Websites: In addition to the required course texts the following public domain websites are useful. Please abide by the university’s academic honesty policy when using Internet sources as well. Note website addresses are subject to change.

Site Name

Website URL/Address

Society for Human Resources Management

APA Style Writing


Managing Human Resources m/g/manage _humans.htm

Book Title:Various resources from the APUS Library & the Open Web are used. Please visit to locate the course eReserve.*

Previous Syllabi

Not current for future courses.