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BUSN412 - Quality Management Systems

Course Details

Course Code: BUSN412 Course ID: 4264 Credit Hours: 3 Level: Undergraduate

This course examines quality management and views quality as a systematic process leading to customer satisfaction. The course covers methodologies that will aid managers in implementing and assuring an organization's quality system is effectively meeting the organization's business goals.

Course Schedule

Registration Dates Course Dates Session Weeks
02/24/20 - 07/31/20 08/03/20 - 09/27/20 Summer 2020 Session I 8 Week session
04/27/20 - 10/02/20 10/05/20 - 11/29/20 Fall 2020 Session B 8 Week session
06/29/20 - 12/04/20 12/07/20 - 01/31/21 Fall 2020 Session D 8 Week session

Current Syllabi

The successful student will fulfill the following learning objectives:
LO1. Define total quality and its elements.
LO2. Explain the effects of quality management on domestic and global competition.
LO3. Determine the role of continuous improvement in strategic planning.
LO4. Explain how to use customer satisfaction measurements to enhance quality planning.
LO5. Analyze processes for quality improvement.
LO6. Utilize quality management tools to present data.
LO7. Explain reduce variation in total quality management.
LO8. Determine models and methodologies to use for organizational process improvement.
LO9. Analyze the practical applications of a quality management system in organizations.

1. Quality Management for Organizational Excellence: Introduction to Total Quality by David L. Goetsch and Stanley B. Davis, Sixth Edition- Prentice Hall.
The VitalSource e-book is provided via the APUS Bookstore
Please visit for more information

2. Comprehensive Lecture Notes
3. PowerPoint Presentations of Chapters
4. Online Research Library

Book Title:Various resources from the APUS Library & the Open Web are used. Please visit to locate the course eReserve.*

Previous Syllabi

Not current for future courses.