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Schedule of Classes

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HOSP400 - Quality Service Management


The focus is on service delivery and methods for implementation and improvements within the service delivery process. Special emphasis will be placed on management and supervision techniques in service quality along with steps in critical evaluating and implementing a quality service plan within hospitality based organizations.





Schedule of Classes

Registration Dates Course Dates Session
08/27/18 - 02/01/19 02/04/19 - 03/31/19 Winter 2019 Session I - 8 Week session
10/29/18 - 03/29/19 04/01/19 - 05/26/19 Spring 2019 Session B - 8 Week session

Course Materials

Previous Syllabi

Book Title: Quality Service : What Every Hospitality Manager Needs to Know - the VitalSource e-book is provided inside the classroom; hard copy not available from the bookstore, please try other sources.
ISBN: 9781256629528
Publication Info: Pearson
Author: Martin, William B.
Unit Cost: $60.45
Electronic ISBN: 9781269456678
Electronic Unit Cost: $37.80